IMPORTANT SHIPPING INFORMATION
First of all, thank you for showing an interest in Maffra Machinery and Equipment's range of top quality "Millers Falls", "TWM" and "Black Diamond" machinery, tools and equipment.
Freight quotes should be provided on the checkout page of our website. There is only one Australian freight provider with the ability to integrate with our website host's platform to provide real time delivery quotes on our site and sometimes these quotes are not displayed at checkout as they're supposed to be due to technical difficulties with their software.
The delivery quotes should be shown under the "Free Pick Up" option with a circle for you to click beside both the Free Pick Up and the delivery quote to allow you to select your preferred option.
We have another, usually cheaper, delivery option from a carrier who doesn't have the ability to provide quotes on our site. Feel free to call Steve on 0424 538 080, send us a message from or email email@example.com prior to placing an order and we'll get back to you quickly with a quote for an option which best suits your needs.
The quotes shown at Checkout are for delivery to an address which has access to a forklift or other lifting equipment, such as a tractor with a front end loader, bobcat with forks, etc. at your delivery address or to the closest panel depot to you where you can pick your purchase up.
Due to Occupational Health and Safety regulations, any item weighing more than 30kg requires lifting equipment to be used to load or unload it from the delivery vehicle and freight companies charge a fee for delivery on a truck equipped with a hydraulic loading / unloading device. This fee can be anywhere from $100.00 to as much as $500.00 depending on the item to be delivered and the delivery address.
Some carriers refuse to deliver large or heavy items to a residential address, even if there is unloading equipment available.
We have no way of knowing whether you have access to the required lifting equipment at your delivery address for online orders.
Because we don't charge any margin or handling fees on the cost of freight, what we pay the carrier is what our customers pay us, we are unable to absorb the cost of a truck with a loader installed.
In the interests of providing the best possible service at the lowest possible cost to our customers, we prefer to find out what your needs are and how we can best meet them. The only way to do that effectively is by direct communication with you before you place an order.
PLEASE NOTE: IF A HYDRAULIC LOADER IS NOT ORDERED AND APPROPRIATE LIFTING EQUIPMENT IS NOT AVAILABLE, THE CARRIER WILL NOT UNLOAD YOUR ITEM, THE FREIGHT COST IS FORFEITED AND A $25.00 FUTILE DELIVERY FEE WILL BE CHARGED. (Transport company's rules, not ours)
Free Pickup is available from the warehouse in Tottenham, Victoria from Monday to Friday (excluding public holidays) with 1 business day's notice after we receive your cleared payment.